Privacy Policy

Last updated: 13 March 2026

1. Who We Are

Chintaman Gardeners ("we", "us", "our") is a professional gardening and landscaping service provider operating across Mumbai, Navi Mumbai, Thane, and Panvel, Maharashtra, India. We operate the website https://chintamangardener.in (the "Website").

For any privacy-related queries, you may contact us at info@chintamangardener.in.

2. Information We Collect

We collect information that you voluntarily provide and information that is automatically gathered when you visit our Website.

2.1 Information You Provide Directly

• Contact details -name, phone number, email address
• Location information -your city, area, or locality (to determine service availability)
• Project details -description of your gardening or landscaping requirements, property type, garden size, photographs you share with us
• Communication records -messages sent via our contact form, WhatsApp, email, or phone calls

2.2 Information Collected Automatically

• Device and browser information -browser type, operating system, screen resolution
• Usage data -pages visited, time spent on pages, referring URLs, click patterns
• IP address -used for approximate geographic location and security purposes
• Cookies and similar technologies -as described in Section 6 below

2.3 Information We Do Not Collect

We do not collect payment card details through our Website. All payments are handled offline (cash, bank transfer, UPI) or through secure third-party payment platforms. We do not collect Aadhaar numbers, PAN details, or other government-issued identification through the Website.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service delivery -to respond to inquiries, schedule site visits, provide quotations, and deliver gardening and landscaping services
• Communication -to contact you about your project, share updates, send appointment reminders, and follow up on completed work
• Service improvement -to understand which services are most requested, which areas we serve most frequently, and how visitors use our Website
• Website functionality -to ensure the Website works correctly, prevent spam submissions, and maintain security
• Legal compliance -to comply with applicable laws and regulations, and to protect our legal rights

We will never sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Legal Basis for Processing

We process your personal information on the following grounds:

• Consent -when you submit a contact form or send us a message, you consent to us using that information to respond and provide services
• Contractual necessity -when we need your information to fulfil a service agreement or provide a quotation you have requested
• Legitimate interest -to improve our services, secure our Website, and understand customer needs, provided these interests do not override your rights

5. How We Share Your Information

We may share your information with the following categories of recipients, solely to facilitate service delivery:

• Our team members -gardeners, landscape designers, and project supervisors who need your details to perform the service at your property
• Email service providers -we use Resend to deliver email notifications when you submit a contact form. Resend processes your name, email, and message content
• Spam protection -we use Google reCAPTCHA v3 to protect our forms from automated abuse. Google may process your IP address and browsing behaviour for this purpose
• Hosting and infrastructure -our Website is hosted on Railway. Server logs may contain IP addresses and request metadata
• Legal authorities -if required by law, court order, or government request

We do not share your information with advertisers, data brokers, or any unrelated third parties.

6. Cookies and Tracking Technologies

Our Website uses the following cookies and similar technologies:

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our contact forms. Most modern browsers allow you to block or delete cookies -refer to your browser's help documentation for instructions.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy:

• Contact form submissions -retained for up to 2 years after your last interaction with us, or until you request deletion
• Project records -retained for up to 5 years after project completion for warranty, reference, and accounting purposes
• Website analytics data -aggregated and anonymised data may be retained indefinitely for trend analysis

After the retention period, your data is securely deleted or anonymised so that it can no longer be associated with you.

8. Data Security

We take reasonable measures to protect your personal information, including:

• HTTPS encryption on all pages of our Website
• Secure email delivery through authenticated service providers
• reCAPTCHA verification to prevent automated form abuse
• Access controls limiting employee access to personal data on a need-to-know basis
• Regular review of our data handling practices

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. If you become aware of any security breach, please contact us immediately.

9. Your Rights

Under applicable Indian data protection laws, you have the following rights regarding your personal information:

• Right to access -you may request a copy of the personal information we hold about you
• Right to correction -you may request that we correct any inaccurate or incomplete information
• Right to deletion -you may request that we delete your personal information, subject to legal retention requirements
• Right to withdraw consent -where processing is based on your consent, you may withdraw it at any time. This will not affect the lawfulness of processing carried out before withdrawal
• Right to grievance redressal -you may raise a complaint with us, and we will address it within 30 days

To exercise any of these rights, please email us at info@chintamangardener.in. We will respond to your request within 30 days.

10. Children's Privacy

Our Website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

11. Third-Party Links

Our Website may contain links to third-party websites such as WhatsApp, Google Maps, and social media platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, services, or applicable laws. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our Website after changes constitutes acceptance of the updated policy.

13. Governing Law

This privacy policy is governed by the laws of India, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (as applicable). Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

14. Contact Us

If you have any questions, concerns, or complaints about this privacy policy or our data practices, please contact us:

• Business: Chintaman Gardeners
• Email: info@chintamangardener.in
• Location: Mumbai, Maharashtra, India

We will acknowledge your query within 48 hours and aim to resolve it within 30 days.